Why get independent help with your claim

After an accident, you can deal with your insurer directly or seek independent support with the repair-related parts of the process. The suitable option depends on your circumstances and the arrangements available to you.

Call 1300 849 060

Two ways to get support

Understand the roles involved.

Dealing with your insurer directly

You can contact your insurer to discuss your policy, cover and any claim you choose to make. Your insurer can explain the terms of your policy and its own process.

Getting independent support

An independent helper can discuss repair-related options, coordinate agreed services and communicate about repairs with your authority. We work separately from insurers and do not sell insurance or provide insurance advice.

What the process looks like

Start with the facts of the accident.

Tell us what happened

Share the accident and vehicle details you have available. We consider whether we may be able to assist.

Review the options

We explain the available repair pathway, the agreed services and any conditions that may apply.

Choose your next step

You decide whether to proceed. If you do, we coordinate the agreed repair support and provide updates along the way.

Fees and costs

How fees and costs may apply.

For eligible not-at-fault accidents, repair costs may be recovered from the at-fault party’s insurer. What you may pay, when payment may be due and what happens if costs cannot be recovered depend on the insurance arrangements, the accident circumstances and other relevant factors.

What we can’t do

Clear limits on our role.

We do not sell insurance or provide insurance advice.
We do not act as an insurer or broker.
We do not decide liability, policy cover or an insurer’s claim outcome.
We only communicate with insurers when you authorise us to do so.

Talk through your options

Tell us what happened.

Call to discuss your options, or use the booking form below.

Prefer to talk now?1300 849 060